Ordering flowers from our site ensures that your order will reach us or the family in a timely manner, and your gesture of support will remain acknowledged in the Book of Memories for future generations. We only work with local florists so we can maintain the sense of urgency and quality of your selections. We thank you for helping to support the family during their time of need, and will fondly remember your kind gesture.
The staff at Heritage Funeral Centre is confident in their ability and in the service we are able to provide to the families we serve. A large part of this confidence is drawn from the excellent comments we receive on our customer surveys that are given to each family following the funeral services. We are very proud of the level of service we provide and would like to share some of the feedback we have received. These comments have been taken from actual surveys we proudly display at the funeral home.
"Expectations were exceeded!!!"
"I would gladly and readily recommend Heritage to anybody who is looking for a "home" who espouses dignity, empathy and consideration."
"The compassion which was genuine was manifested to my family and friends. Questions were asked and responded with respect & dignity in this stressful time for us. Your centre will be the funeral home to recommend to others when needed. (Not for a long time to come however.)"
"Jay, Zoe, and team were exceptional and understanding. Jason met with us several months ago to help us plan ahead for my mother's passing. He didn't come across like a sales rep but as a human being who can empathize with our struggles. We kept within funeral insurance budget which is most helpful. We would highly recommend your facility and services for any family."
"Heritage Funeral is a family-oriented business instead of just business only. My Family and I were very satisfied with the service provided by the staff."
"From the staff holding the door open for clients to Mr. Day, just exceptional service and a sincere, genuine approach to meeting our needs."
"Arrangements from beginning to end were stress free. These was very little thinking or pre-arrangements that the grieving family had to do. Job well done!"
"I appreciated knowing the options & being free to choose - no pressure; clear communication. Attentive & attention to detail. Welcoming atmosphere, wonderful lounge which allowed freedom of movement & relaxation."
"I appreciated the easy-going personalities of all the employees I dealt with. The Fireside Room, with its clusters of seating and standing was perfect for our needs. That was the most pleasant funeral I've ever attended, and all visitors agreed. Thanks to Hayley and Jay, the ladies who worked the room and everyone there."
"We were very happy and appreciative of the care and services provided by Hayley Moffat and Jennifer Morana. They were both professional and helpful. In fact, all of the people we dealt with at Heritage were exceptional, including the ladies who took care of the reception."
"From the moment we walked in we were welcomed and felt a sense of calm. This was our first funeral experience and the attention to details and intimate contact was amazing, our deepest thanks."
"It was chance that I chose Heritage but it was the care and sensitivity of the funeral directors that confirmed I had made the right choice. I would highly recommend Heritage. I can't say how much I appreciated the care and professionalism that Heritage Funeral Centre showed to me and everyone attending my friends funeral. I would also like to thank Michelle, Hayley Moffat and Helen Morris, they were absolutely amazing. I am truly amazed at the "small town" service we all received in a big city. Coming from a funeral home background, I realized just how important this is. You ladies are a credit to the profession. Thank you for the sincerity and compassion shown."
"I am very pleased with the whole service provided. I particularly appreciated the help that Theodora gave us both in the physical and the emotional support. We (and others) were very pleased with the appearance and presentation of our deceased loved one. Again, I want to thank all the staff for the A-1 service provided."
"Heritage is located close to my church, Blessed John XXIII and is advertised in the parish bulletin. Many families from my church have chosen Heritage. Some years ago I discussed pre-arrangements. I was very pleased with the professional manner in which the family interview was conducted and the way service was provided at the funeral itself. Particularly happy with the memorial cards. Thank you for your good work."
"I found all the staff members to be very helpful and polite. It is a very difficult and emotional time for the family and everyone at Heritage helps make this experience a little easier to deal with. Thank you to Jay, Thea & Hayley and all the Heritage staff."
"Our experience with Heritage was excellent. Your helpful and compassionate staff helped us get through this very difficult time. We would highly recommend Heritage to anyone, especially those of the Macedonian Orthodox Faith."
"Ours was a simple decision. Yours was the second funeral home I called after Turner and Porter. I enjoyed speaking with Jay Wilson and decided on the basis of value for our money and the nature of our conversation to use your services. Everything was excellent. Thank you."
"Jay Wilson's presentation to us was clear and complete. All costs were outlined. He simplified what we had feared would be a daunting experience. Theodora's assistance the day of the funeral was much appreciated. Thank you all."
"Thank you to your staff and organization for your very professional services at my moms funeral. Special thanks to the staff who worked on my mom to present her as natural as possible. Well done in easing our pain at this time. I would not hesitate to recommend your company. Thank you."
"Everyone was so helpful, at a sad time like this, it was so peaceful. The caring and compassion we felt was truly amazing, especially from Hayley. Thank you all for your help."
"I would like to thank everyone at the Heritage Funeral Centre who made my husbands funeral arrangements go so smoothly and very professionally. Special thanks goes to Hayley Moffat and Jennifer Morana who were professional yet compassionate to our emotions and grief. The big picture, I definitely want my funeral services in your Funeral Centre. Your staff are caring and go out of their way to ensure everything goes well. Thank you so much for all the help, support and service from your staff."
"In the past my family members were arranged at Ralph Day Funeral Home and we were always pleased with the service. Keep doing what you are doing. It was a pleasure working with you. You made it much easier to deal with our loss. You did everything we expected and more. Without your expert guidance I don't know if the arrangements would have gone as smoothly. Thank you so much Heritage!"
"The staff at Heritage, particularly Hayley Moffat and Helen Morris were excellent. The service was superb and the staff were exceptional and understanding. I would recommend Heritage to anyone losing a loved one."
"Heritage was close to home and I liked Hayley immediately when we talked on the phone. We were thrilled with the service we received at Heritage! We were delighted with the set-up, being able to have the reception afterwards right there on the premises was great. Many of the people who attended also commented on how nice it was. I would certainly recommend you."
"We went with Heritage because of attending other funerals there. The service we received was exemplary and Zoe took care of all the small details that are a part of a Greek Orthodox funeral service. She assured us not to worry about anything and we didn't have to."
"I had originally chosen Ralph Day Funeral Home because of its proximity to the subway. I continued with Heritage only because of the level of service I received from Hayley Moffat."
"We came to Heritage because it was so highly recommended by several of our friends. Your staff was very helpful and comforting. Their knowledge and experience put us at ease right away. They answered all of our questions and did whatever they could to make the situation easier. We thank all of you from the bottom of our hearts."
"Hayley Moffat was a professional. It was so helpful to us to feel that Hayley would look after the arrangements promptly and to our satisfaction. She was discreet and considerate. Your facilities and staff continue to impress."
"Whenever we asked for something we didn't just get what we asked for-we got everything we could have needed and more. On the day of the funeral service, Helen Morris and Theodora made it happen, made us welcome, made us feel like family."
"The staff is really what made Heritage great. The staff is wonderful! Thank you to Helen, Hayley, Theodora and Zoe. We simply could not have gotten through this without all of you. Thank you all so much for your support."
"The service we experienced was extremely caring, professional and supportive due largely in part to the great service of Jennifer Morana and the rest of the team. The whole service was perfect and very smooth, making it easier for our family to deal and cope with the loss of our loved one."
"Due to the loss of our loving Father we were faced with the great task of making funeral arrangements. When greeted by Helen Morris we explained to her about our loss. She was very understanding and compassionate. We were also introduced to Jennifer Morana. Both Helen and and Jennifer explained everything with precision, compassion and sensitivity. On what I thought would have been a difficult task Jennifer and Helen made the transition all that much easier for our family. They were truly outstanding."
"Words seem so inadequate to express the positive and sensitive service offered by your staff. For myself and for friends, the hospitality at the funeral and reception dispelled sorrow and ended on a positive expression of thanksgiving for the life and death of my dear husband."
"We picked Heritage because it was close to our home and work, we had been to funerals at Heritage for friends and were impressed by the staff's friendly and pleasant manner. We were thoroughly impressed by the service staff who were courteous, friendly and always helpful. We would very definitely recommend your services to anyone who might need them."
"We loved Heritage because of the large and modern rooms, the fact that it is all on one level, its easy accessibility to major roads and highways, and the fact that there is plenty of parking. Everyone we talked to on the day of the funeral was very impressed with all aspects of your services and reception. Your staff provided exactly what we were looking for and made things very simple for our whole family."
"We decided to use Heritage for our fathers funeral because many other Philippino families have been there, and we saw your ad in the local Philippino paper. Hayley and Helen have been excellent in providing us with outstanding service. All of our friends and relatives commented that they had never seen service like we had at Heritage anywhere before. The staff were all so accommodating, we could not have been happier."
"I would like to take this opportunity to thank you for handling my father's funeral arrangements in such a professional and courteous manner. My father died suddenly and my brother and I were in shock but still had to make funeral arrangements. Your staff, especially Zoe and Jay, assisted us with every detail of the funeral arrangements with their kindness and understanding at such a difficult time in our lives. They helped us through this process with extreme patience and were available every time we needed an answer to a question. Zoe helped us immensely with her knowledge of Greek Orthodox traditions and provided us with everything we needed to fulfill my father's last wishes. Her guidance through this process was invaluable to us. Thank you to all the staff for their assistance in helping us though this emotional time. Your efforts are greatly appreciated."
"Everyone at Heritage made what was a difficult time for my family and I less stressful with their knowledge and expertise. Theodora was truly amazing, making sure we had everything we needed for the viewing and funeral to run smoothly, as well as taking care of meddling relatives. Thank you again to everyone at Heritage Funeral Centre for helping my family through an extremely difficult and sad time."
"My mother had pre-arranged all her funeral arrangements with you in 1997. We found your service to be above par, you were excellent in every possible way. Your location was easy to find, the ambiance in the visitation room was peaceful and serene. Your staff were VERY helpful, friendly and cordial. Your premises were clean and tidy. Overall, our experience was a positive one. Thank you to all who were involved."
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